Customer Service

1. Our Commitment

At Ramkda, every customer is part of our family. ๐Ÿ’›
Weโ€™re committed to providing a smooth, transparent, and delightful experience from the moment you visit our website to the moment your child unwraps their new toy.

Our customer care team is here to help you with:

  • Product information and recommendations

  • Order updates and shipping queries

  • Return, replacement, and refund assistance

  • Bulk order and business inquiries

  • Feedback or suggestions

2. Customer Support Hours

Our team is available during the following hours:

๐Ÿ•“ย Monday to Saturday: 10:00 AM โ€“ 7:00 PM (IST)

๐Ÿ“…ย Sunday: Closed

Messages received outside business hours are responded to on the next working day.

3. How to Reach Us

You can contact Ramkda Customer Support through any of the following channels:

๐Ÿ“ง Email: hello@ramkda.com

๐Ÿ“žย Phone: +91 9979990123

4. Response Time

We do our best to respond quickly to all queries:

  • Email / Contact Form: Within 24โ€“48 hours

  • WhatsApp / Chat: Usually within a few hours during business hours

If thereโ€™s ever a delay, please know weโ€™re working hard behind the scenes to get back to you.

5. Product Support

For questions about our educational puzzles, learning toys, or classic games, our team can guide you with:

  • Recommended age group or usage instructions

  • Safety and care tips for wooden toys

  • Assistance with missing or defective parts

Our goal is to make sure your child enjoys a safe and enriching playtime โ€” every single time.

6. Escalation and Resolution

If your concern is not resolved within the expected timeframe, please escalate it by replying to your original support email with โ€œEscalationโ€ in the subject line.
Your case will be reviewed by our senior support team within 48 hours for a faster resolution.

7. Feedback and Suggestions

We value your opinions!
Your feedback helps us improve our products, packaging, and service experience.
You can share your thoughts at hello@ramkda.comย or through our websiteโ€™s contact form.

8. Customer Respect & Conduct

Weโ€™re proud to serve our customers with warmth and respect โ€” and we expect the same in return.
We kindly request that all communication remains polite and professional so our team can assist you better.

9. Our Promise

Every order from Ramkda is packed with care, tested for quality, and handled responsibly from our warehouse to your doorstep.
Our mission is to bring safe, educational, and joy-filled toys to every child โ€” and to ensure every parent enjoys peace of mind while shopping with us.

10. Contact Summary

Ramkda Hub LLP

๐Ÿ“ง Email: hello@ramkda.com

๐Ÿ“žย Phone: +91 9979990123

๐Ÿ ย Address: Revenue Survey No. 278, Shyam Someshwar Industries, Block No. 313, Mangrol, Pipodara, Surat, Gujarat, 395110

๐Ÿ•“ย Business Hours: Monday to Saturday, 10 AM โ€“ 7 PM

Atย Ramkda, weโ€™re not just selling toys โ€” weโ€™re building smiles, memories, and learning moments that last a lifetime. ๐ŸŒˆ